Knowledge Base

Can you create a CM user when using the NT security model?

ISSUE Can you create a CM user when using the NT security model? SOLUTION When using the NT security model, all users added in AppGen must previously exist in Active Directory?

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Cannot verify license in XsAdmin due to error retrieving license groups

ISSUE When attempting to verify the license server in the XsAdmin, receive and error that license groups cannot be retrieved. SOLUTION Create a new license group then delete it. restart the EMC ELM service...

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How to enable Centera SDK logging when using direct AX integration

ISSUE When using direct AX integration with Centera, additional steps must be taken to enable Centera SDk logging for troubleshooting purposes. SOLUTION Below are few additional steps that needs to take pl...

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What scanners are supported with AX?

ISSUE Need to know what scanners are supported with AX SOLUTION AX supports the scanners listed here https://www.scannerdrivers.com/index.asp

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Migration fails around 1000 documents

issue When using migration wizard to migrate from one database to another, migration continually fails after approzimately 1000 documents. solution Known issue: Workaround is too install migration wizard...

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AX Index Server Manager does not work on x64

issue Queue Manager does not display any datasources from a 64 bit Operating System. Cause: This is because explorer.exe is 64 bit and cannot display some 32bit program files.Go to Start / Run, browse to C:...

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Blackbox Instructions

ISSUE follow the steps below to create a rolling blackbox. SOLUTION All (specifically Ev and John for your Reports Mgmt tickets with the service stopping) Below are instructions for setting up the Black...

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AX Verity K2 Bundled Tomcat service cannot be started

ISSUE We applied changes last night and started having issues: What we did last night: 1. Upgraded to InternetExplorer8 and Patched. 2. Removed the older version of Java, leaving 1.6.0.24 Issues:...

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Repair the collection using the Verity repair command

Issue: Follow the steps below to repair a Verity index Solution: 1)Stop the AX Index Server 2)Access the K2 Dashboard 3)Expand the K2 Server node 4)Select the collection and from the actions menu se...

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Changing path for Centera staging area

issue When using direct Centera integration, if the path for the Centera staging area is changed, will images be pulled back to the new or old staging area. solution By changing the path in the database a...

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