Knowledge Base

AX secure path error

ISSUE Customer installed a new PC (Windows7 64 bit) and can't pull images when selecting a record. All the other stations are XP Pro and work without issue. Write path is setup as a Secure Path.The following er...

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AX 6.5 - Index Server - Can't Open OCR Engine Fine Reader

issue Index Server is not functioning properly. Service starts, but when you check the Index Server, it says can't open OCR Engine FineReader. solution Customer did not have a valid impersonation account ...

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ERMX 6.5 Intermittently, reports manager stop processing.

issue The reports processor service appears to be started. At the time the reports stop processing, this error is received in the reports system log: INFO 11/29/2010 11:20:14 RPT_SystemLog AppXtender Reports...

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AX 6.5 Cannot right click and Paste into text annotation editor

issue When creating a text annotation in Document Manager, users can use ctrl + V to paste into the box but right click and paste does not work. Cause: Software discrepancy solution AX-606 was crea...

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Does AXIM work with PAL licenses

ISSUE Does AXIM work with PAL licenses? SOLUTION AXIM can be used by PAL users

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AX 6.5 Users get access denied error when accessing secure path

issue When accessing images via Document Manager stored on a secure path file location from a Windows 7 x64 workstatiion users receive the following error: Document’s Page file has not been found C...

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Can Multiple indexes referencing a single document be disabled on an application?

ISSUE Can multiple indexes referencing a single document be disabled on an AX application? SOLUTION Disabling this feature will have no ramifications on existing documents stored in the application

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Only WIA drivers show up in AX for Xerox 262i scanner

ISSUE When attempting to install a Xerox 262i with ISIS drivers, the option is given to install the drivers during the install. In AX, only the WIA drivers show up. SOLUTION install as shown:

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AX Web Access - Mismatched credential Element Error with iDocument

ISSUE Customer is using custom integration and gets a "Mismatched credential element count message box when redirecting to WX using iDocument.aspx. SOLUTION Register wxcrypto5.dll on the web server.

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AX - Problem with Date Field in Appgen

HOTFIX FOR APPLICATIONXTENDER Mar 17, 2011 Application: ApplicationXtender Version: 6.5 (6.50.124.75) This hotfix contains the following files: - AexDB.dll ISSUE RESOLVED AX-679: Migrating applications from 5....

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