Knowledge Base

AX Image Capture 6.5 - Error launching Image Capture - "Failed to connect to the configured datasource".

Issue: Users receive the following error when launching Image Capture: AX Image Capture failed to connect to the configured datasource! Code = 80045208, IDispatch error #20488 Description = Unable to a...

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Cannot Connect to ApplicationXtender - Multiple Logins

ISSUE User cannot log into ApplicationXtender. They get an error that says " Multiple Logins are not allowed ". Restarting the server does not always clear the connections. SOLUTION Password for AX can be...

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Cannot Obtain App List via AXO

ISSUE Via the Visual Studio editor, can make connection to the SQL DB, but cannot obtain applist. Error that corresponds to this in the application event log is: Event Type: Error Event Source: AxWebEventLog...

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AX 6.5 - License Server Problems, AX/Image Capture

issue Error logging into AX. Failed to connect to configured datasource. IDispatch 1210 Invalid logon handle. Problem isolated a handful of workstations. Problem started today. solution HOTFIX FOR APPLICATIO...

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AX can't add pages to some documents - Cannot insert duplicate key row in object 'dbo.ae_rh1

issue Customer is getting this error when they add pages to some documents in AX. The problem is consistent in the documents affected, but doesn’t affect all documents, just a few. “Cannot ins...

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Restore ASP.NET tab to web site Properties in IIS

ISSUE A common issue with Windows Server 2003 Enterprise Edition is that occasionally, the ASP.NET tab in Internet Information Services will not be present. The following steps can be used to restore it. To ac...

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Error on AX export

issue Losing password information if not logged into custom IA module as the Administrator user solution Symptoms A custom InputAccel (IA) module is losing password/pin code information if we are not logg...

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ApplicationXtender file naming rules

ISSUE ApplicationXtender uses the rules below to name various files. SOLUTION Object id < 100000000, filename will be 1 ~ 99999999 Object id from 100000000 to 2147483648 File name will be A0000000 ~ HF...

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AXO 6.51 - AXO Problem for Load On Startup

ISSUE Error when using “loadonstartupâ€ feature of a custom business use created with visual studio add-in. SOLUTION This issue has been fixed and AX-659 has been uploaded in FTP. Link: ftp://leg...

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AX 6.5 - License Server hangs

issue License Server hangs preventing users from logging into AX due to an improper exit of AX or an unexpected crash of License Server. solution Download hotfix and follow steps below: ftp://resellersft...

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