Knowledge Base

WX 7.0/7.1/8.1/16.3 - Error message rendering documents in WX - "CacheEntryInfo%3a%3aConvertToImage Error%3a Unknown error".

Issue: When attempting to open documents from Web Access, the following error pops up: CacheEntryInfo%3a%3aConvertToImage Error%3a Unknown error (0xC0000142%2C - 1073741502) Solution: 1. The service account ...

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AX 16.3 - How to apply a license file.

Issue: How do you apply a license file for AX license server 16.3? Solution: 1. Copy the license file emailed to you to the AX license server. 2. Paste it into the license server installation directory. By...

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CC 7.x - How to install a Captiva license.

Issue: How do you install a Captiva license? Solution: 1. Log into Captiva Administrator. 2. Go to Licensing/Security > View License Codes. 3. Click on Import License at the bottom. 4. Click on Brows...

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AX 16.3 - How to install the Captiva Cloud Toolkit silently.

Issue: How do you install the Captiva Cloud Toolkit silently? Solution: To perform a silent installation of the Captiva Cloud Toolkit, run the installation file using the following command. The spacing shown ...

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WX 16.3 - After applying P07, only the first 30 thumbnails are displaying in Web Access.

Issue: After applying Patch 07, AX Web Access is only displaying the first 30 thumbnails for documents. Solution: OpenText Engineering addressed a customer performance use case in Patch 7 where large thumbnail...

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WF - How do you increase the attachment control file size limit?

Issue: In a workflow form, how do you increase the file size limit for the attachment control? Solution: Take a back-up of the files to be modified. Open the web.config file from the path: "C:\Program F...

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