Knowledge Base

AX 16.3 - Error opening PID table in AX Admin site - "Object reference not set to an instance of an object".

Issue: When opening the Monitoring > PID table section of the AX Administrator site, the following error message pops up: Object reference not set to an instance of an object. Solution: Truncate the ae_pid ...

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xPlore 1.6 - Error message installing xPlore 1.6 on Windows 2016 server - "Windows DLL failed to load".

Issue: When installing xPlore 1.6 on a Windows 2016 server, the following error message pops up after running the setup.exe file: Flexeraax2$aaa: Windows DLL failed to load at Flexeraax2.af(Unknown Source) at...

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AX 8.1 / 16.3 What can cause a license to become invalid

Any change to the system’s hardware profile may result in the license being invalid Changing the MAC address (replacing NIC) or the HDD on the server may cause you to have issues with the licensing **** T...

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CC 7.x - Error received when installing client components - "Error 1001".

Issue: Captiva Client Components fail to install and "Error 1001" pops up. Resolution: There is a problem with the InputAccel WMI namespace. 1. Launch the command prompt as an administrator. 2. Run this com...

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WX 16.3 Unable to acquire xPlore Full Text license when auto Logging in

Check line 42 in the AppXtender web.config is set to “False”. By default it is set to “False” Change value from false to true. Run a component registration wizard for Web Access and a reset IIS. <!-- If...

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AX 8.x/16.3 - How do you sort the application list for user and group permissions in alphabetical order?

Issue: In AppxtenderAdmin, when assigning permissions for users or groups, the application list in the profile tab is not in alphabetical order. Solution: Two files need to be modified in order to sort the use...

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WX 8.1/16.3 - Intermittent failure retrieving thumbnails or rendered pages when the render cache is hosted on a NAS.

Issue: Clients who use a NAS device to host a CIFS share for the render server cache path receive intermittent failures while retrieving thumbnails and/or rendered pages. Cause: There are two factors that caus...

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WX 8.1/16.3 - Environmental security issues when accessing network resources such as the render server cache path.

Issue: Environmental security issues when accessing network resources such as the render server cache path and/or AX application path storage locations. Solution: Consider running the AppXtender Rendering Serv...

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WX 8.1/16.3 - Increasing the pool size for the COM+ components.

Issue: If the Windows Server has multiple CPU cores, the rendering server configuration can be changed to improve performance when converting images and rendering foreign files. The default pool size of 10 for...

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WX 8.1/16.3 - Recommended post-installation settings for ApplicationXtender Render Server.

1. Enable "Do no forcefully unload the users registry at user logoff from Group Policy. 2. Add FileNotFoundCacheLifetime and DirectoryCacheLifeTime entries in the registry. 3. Consider running the AppXtend...

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