Knowledge Base

AXO 8.1/16.3 - Launch Appxtender button does not work.

Issue: In the 8.1/16.3 version of ApplicationXtender for Office there is a function that was deprecated from the previous version. A button in the top office ribbon that says "Launch Appxtender". When clicking ...

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Classic Image Capture 8.1 - Error when closing the program - "Cannot close the application while scanner is busy!".

Issue: When closing Classic Image Capture, the following error pops up: Cannot close the application while scanner is busy! Solution: Apply the following hotfix: ftp://resellersftp.metasource.com/Resellers/App...

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AX 8.x - How to sort a user-defined list alphabetically.

Issue: How do you sort a user-defined list alphabetically? Solution: 1. Open the particular AX application from AX Administrator and go to the fields section. 2. Select the UDL field and click on the "USER-D...

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WX 8.1 - URL Rewrite error installing Web Access on Windows Server 2016.

Issue: When attempting to install Web Access on Windows Server 2016, the following error pops up: IIS Version 7.0 or greater is required to install IIS URL Rewrite Module 2. Solution: 1. Modify the IIS versio...

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WX 8.1/16.3 - 500.21 error when modifying document zoom or displaying index.

Issue: After opening a document in Web Access, an error message pops up when modifying the zoom level of a document, adding an annotation, or hitting the arrow to display the index data. HTTP Error 500.21 - In...

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ERMX - Print stream types are failing with the message - "WMI access error".

Issue: Print stream types are failing. The error in the logs show: WMI access error. Solution: Disable WMI in Reports Management so that Print Stream does not try to access WMI at all. Check the following key...

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AX 8.x - How to enable verbose logging for ApplicationXtender Web Access.

Issue: How do you enable verbose logging for ApplicationXtender Web Access? Solution: 1. Back up the web.config in c:\inetpub\wwwroot\appxtender. 2. Open web.config, find <system.diagnostics> and high...

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WX 8.1sp1 - “The full-text license could not be granted”

Issue: A customer has been struggling with an issue since they upgraded to AX 8.1 where most users receive an error stating “The full-text license could not be granted” when they log into an AX Web Access eve...

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WX 16.3 - Error emailing document from WX - "Creating an instance of the COM components with CLSID from the IClassFactory failed...".

Issue: When emailing a document from WX, the following error pops up: Solution: During installation of WX on the server, the prerequisite "Microsoft Exchange Server MAPI Client and Collaboration Data Object ...

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Captiva Capture 7.6 - Error logging into Administrator - "Cannot_Load_Counter_name_data_because_an_invalid_index_"_was_read_from_the registry".

Issue: When logging into Captiva Administrator, the following error message is displayed: Solution: Rebuild the performance counters on the affected machine by running the following from a command prompt: lo...

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