Knowledge Base

Key Ref Command Line Doesn't Work as Certain AD User

Issue: When running the key ref import wizard (or Auto Index or Index Image Import) by the command line interface, an error is returned: Unable to log into database. This happens only for certain AD users. So...

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WX 8.x - How to increase the render timeout when printing and exporting in Web Access.

Issue: While printing or exporting large documents in Web Access, the following message pops up after a certain amount of time: How do you increase the timeout for this popup message? Solution: NOTE: Increa...

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Error: 'File I/O error when OCR document'

Fact: Index Server Symptom: Error: 'File I/O error when OCR document' Symptom: Error: 'Error opening index database' Symptom: Error: 'Error Code = 80004005, Unspecified error,Source = null, Description = DB-...

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CC 7.x - Batches failing at Image Converter with error "Object reference not set to an instance of an object".

Issue: When running batches through Image Converter, the batch fails and returns the error: "Object reference not set to an instance of an object". Solution: Start the Print Spooler service on the machine wher...

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AX 8.x - How to allow remote login with sysop.

Issue: How do you allow sysop to log into Web Access remotely? Solution: Modify the web.config file located in C:\inetpub\wwwroot\AppXtender\. Set the SYSOPRemoteLogin value to true.

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AX - How to generate a web services WSDL file.

Issue: How do you generate a wsdl file? Solution: From the web services server, go to the following URL: http://localhost/appxtenderservices/axservicesinterface.asmx?wsdl

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WF 8.1 - System Requirements

Issue: What are the hardware/software requirements for Workflow 8.1? Solution: Workflow 8.1 is based on Skelta BPM 2014 R2 SP1. Below are the hardware/software requirements for that version of Workflow. Hard...

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CC 7.x - How to replace the Server ID on an existing server.

Issue; How do you replace the server id for an existing Captiva server? Solution: The foIlowing steps can be done if Captiva 7.1 P24 or newer is installed: 1. Remove the LIC entries for the Server from the ...

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AX 8.1 - Error opening Reports Management in AX Admin Monitoring section - "Cannot find component specified".

Issue: When attempting to open the Reports Management section in AX Administrator > Monitoring, the following error message pops up: "Cannot find component specified" Solution: ERMX WMI must be enabled fro...

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WF 8.1 - Workflow Engine service has reached the critical value. Service may start throwing OutOfMemory exception.

Issue: WF services are restarting on their own. The following error messages are generated by the Workflow server: Memory of the Wonderware Skelta BPM - Workflow Engine service has reached the critical value....

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