Knowledge Base

Xplore 1.5 - Full text search timing out against xPlore search engine

Issue Full text search timing out against xPlore search engine. The issue was seen when search was executed both from DA and WebTop, for instance. Error message observed in DSearch logs: 2016-06-29 11:40:33,...

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CC 7.x - The Reports section is missing from the Captiva Administrator.

Issue: The Reports section is missing from the Captiva Administrator. Solution: Per the documentation, the Crystal Reports Runtime (32-bit) must be installed in order for reporting to be available. Download a...

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How to obtain Verity error code descriptions.

Issue: How do you obtain the description of a Verity error code? Solution: To view the text description of an error message received in Verity, use the "errormessage" command in the rcadmin command-line tool. ...

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AX 8.1 - How to encrypt WX credentials using the WxCrypto API.

Issue: How do you encrypt credentials using the WxCrypto API in 8.1? Solution: Use a .NET DLL to perform the encryption step by placing a reference to XtenderSolutions.UtilityLibrary.DLL. using XtenderSolutio...

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Xplore DSearchAdmin shows as 404 when Dsearch is Normal

Issue: DSearchAdmin site shows an error 404: Resource not available Solution: Go to the Xplore home directory. By default it's C:\xplore Then go to setup\dsearch Run the configDsearch.bat file. It will prompt...

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AX 8.1 - AxDesktopWimInterop.dll error launching Document Manager.

Issue: When launching Document Manager, the following error pops up. There is an issue with the environment for the WIM. Ensure you have the AxDesktopWIMInterop.dll and it is the correct version. You will no...

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AX 8.1 - The wizard was interrupted before ApplicationXtender Desktop 8.1 could be completely installed.

Issue: The following error pops up during an AX Desktop install: --- Installation Failed The wizard was interrupted before ApplicationXtender Desktop 8.1 could be completely installed. Your system has not been...

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AX/Kofax - General information.

The “AX Release Script for Ascent Standard” is developed by EMC. Version 6.52 of this connector officially supports Ascent Capture 8.0 to Kofax Capture 9.0 SP1. Version 7.0, 8.0, and 8.1 of this connector offic...

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xPlore - How to move all collections to a new location.

You can move one or more collections when you are changing disks or a drive is full. The following procedure assumes that you do not move the xplore_home/config directory. ​ 1. Stop the index agent and x...

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Key Ref Command Line Doesn't Work as Certain AD User

Issue: When running the key ref import wizard (or Auto Index or Index Image Import) by the command line interface, an error is returned: Unable to log into database. This happens only for certain AD users. So...

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