Knowledge Base

AXO - Support for Windows 10 and Office 2016.

Issue: Does AXO support Windows 10 or Office 2016? Solution: EMC is in the process of finalizing the releases planned for 2017 which include a new version of AXO. This would support Windows 10 and Office 2016...

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CC 7.5 - How to prevent users from bypassing validation in Completion.

Issue: Although validation rules are configured for a doctype field, users are still able to finish the batch in Completion by "accepting" the task or hitting F10. How do you prevent users from completing a ba...

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AX 7.0 SP1 - Thumbnails do not load when opening Centera documents from Document Manager.

Issue: In Document Manager, thumbnails are not loading properly for documents that are stored on Centera. Solution: This problem was caused by a product defect identified under AX-5999. A hotfix for this issue...

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CC 7.0/7.1/7.5 - Trace logging.

Image Processor (CPIMGPRO) Extraction (CPEXTRAC) Desktop for 7.0 and 7.1, Completion for 7.5 (CPDSKTOP) Captiva Designer The above modules always have tracing enabled on the machine where they run. Th...

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AX Render Server - Decoding the jobstatets value.

Issue: How do you decode the jobstatets value in the cm_rsjobqueue table to determine the date/time of the render job? Solution: Use the Fam Date Util. 1. Copy the jobstatets value from the database table. 2...

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Image Capture 8.1 - Image Capture crashes during login.

Issue: When logging into Image Capture, it crashes with the following error message: ======================== Image Capture encountered an unexpected error. The type initializer for 'Xtendersolutions.imagecapt...

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AX - Jobstate and Jobstatus code definitions for the cm_rsjobqueue table.

Issue: What are the definitions for the values in the jobstate and jobstatus columns in the cm_rsjobqueue table? Solution: jobstate: Jobstate Description 0 Initial 1 Pending 2 Processing 3 Complet...

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WF 8.1 - Date field is blank in invoke form activities.

Issue: The date field is not populating with any data when opening an invoke form activity. Solution: This problem was caused by a product defect identified under WFX-1262. A hotfix for this issue is availabl...

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AX 8.1 - Locked documents have a date of 0001-01-01 in the AX Admin Monitor.

Issue: Locked documents have a date of 0001-01-01 in the AX Admin Monitor. Cause: The data type for the ts column in the ae_lock table is incorrect. It is set to char(20). Solution: Change the data type of ...

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CC 7.x - Documents are being sent to Desktop (or Completion) to confirm fields that don't require confirmation.

Issue: Documents are being sent to a Desktop (or Completion) step in the process to confirm field even though the DocType is configured not to manually confirm any fields. Cause: The IA value Backside is set t...

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