Knowledge Base

Captiva License Decoder.

The Captiva lic file is laid out in a row & column format in a text file (not in an Excel spreadsheet). So if you understand the rows and columns to look for, you can navigate through the lic file. The "C...

Read Article

AX 7.0/xPlore - Unable to do ft queries in Document Manager or do full text indexing from server.

Issue: A particular workstation/server is unable to obtain an xPlore license causing the following problems: 1. Unable to do full text queries from Document Manager. The panel to do ft queries is missing. 2. ...

Read Article

WF 7.0 SP1/8.1 - Unable to activate/deactivate license keys.

Issue: Unable to activate/deactivate WF license keys. Solution: Skelta has a new activation server. Any customer needing to activate Skelta WF keys must install the hotfix in the FTP links below for Skelta 20...

Read Article

AX - Is there a limit to the total number of values you can enter for a query's "List of Values"?

Issue: Is there a limit to the total number of values you can enter for a query's "List of Values"? Solution: No. AX will allow you to add as many values as you want for the selected field. Source: EMC kb ar...

Read Article

AX 8.1 - Unable to add documents to AX application after adding key reference and data reference fields.

Issue: After purging all of the documents for an AX application and modifying the field flags to add key reference and data reference fields, the following error pops up when attempting to scan/import documents...

Read Article

WX 8.1 - Full text queries return all documents.

Issue: When doing a full text query in WX 8.1, all documents are returned as if a blank query had been done. Solution: This problem was caused by a product defect. A hotfix for this issue is available for WX ...

Read Article

WX 8.1 - Error logging into WX - "$.timezone is not a function".

Issue: When attempting to login to AppXtender Web Access, the following error pops up: An unexpected error occurred during ApplicationXtender Web Access initialization. Details: $.timezone is not a function So...

Read Article

WF - How does RoleRefresh work?

Issue: How does role refresh work in Skelta Workflow? Solution: An entry is added to the SKRoleRefresh table. The task is “kicked off” by opening queue management from Enterprise Console > Settings >...

Read Article

WF - WF development document for troubleshooting.

The attached document contains the following information: WF architecture diagram. EDB process flow information. EDB database schema. WIM process flow information (including details on the config file)...

Read Article

AX 7.0/xPlore - Documents submitted for full text indexing are not getting OCR'd and sent to xPlore.

Issue: When submitting documents for full text indexing, nothing happens. The documents are never OCR'd or sent to xPlore. There is no activity in the index agent monitor and no errors in the event viewer log...

Read Article