Knowledge Base

AX 8.x/16.3 - How to enable verbose logging for ApplicationXtender Web Administrator.

Issue: How do you enable verbose logging for ApplicationXtender Web Administrator? Solution: 1. Backup the web.config in c:\inetpub\wwwroot\appxtenderadmin. 2. Open web.config, find <system.diagnostics>...

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WF 6.52/7.0 - Error opening Web Access document from Workflow - "Server Error in '/' Application".

Issue: When loading a Workflow task from Enterprise Console, an error pops up instead of loading the document through Web Access: Server Error in '/' Application. The Resource cannot be found. Description: H...

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Image Trust Transactional Client (ITTC) / AX 8.1 - Web Access .Net client workstations are receiving Java prompts "Do you want to run this application" and "Allow access to the following applicaiton"

Issue: Web Access .Net client workstations are receiving Java prompts "Do you want to run this application" and "Allow access to the following application". Solution: There are 2 solutions for this issue. ...

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Image Trust Transactional Client (ITTC) / AX 8.1 - Web Access .Net client workstations are receiving Java security warning - "Block potentially unsafe components from being run?".

Issue: Web Access .Net client workstations are receiving Java security warning "Block potentially unsafe components from being run? The application contains both signed and unsigned code" Solution: Open th...

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WF 8.1 - Error message installing EDB database - "Sys.WebForms.PageRequestManagerServerException: Could not load file or assembly".

Issue: When a user tries to create an EDB database from the EDB site, it pops up the following error: Sys.WebForms.PageRequestManagerServerErrorException: Could not load file or assembly 'Microsoft.SqlServer.C...

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AX 8.1 - Error uninstalling Render Server 7.0 during upgrade to 8.1 - "Error 1722. There is a problem with this Windows Installer package.".

Issue: During an 8.1 upgrade, an error message pops up while uninstalling Render Server 7.0. Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not fin...

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CC 7.5 - Error creating batches in ScanPlus after installing latest patch - "The ordinal 554 could not be located in the dynamic link library KCL310.dll".

Issue: After installing the latest client components patch, ScanPlus fails to create new batches and returns the following error message: Solution: Local IT will need to push out the Kofax dlls onto the affe...

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WX 8.1 - iSubmitquery URLs generated from testlaunch do not auto log-in to the WX site.

Issue: iSubmitquery URLs generated from test launch with credentials are not automatically logging into the WX site. Instead, the link is loading the login page and prompting users for the username and passwor...

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AX 8.x - AX is occupying 2 licenses for each user.

Issue: When users log into AX, they are taking up 2 licenses each causing all licenses to be taken. Solution: Disable license pools using the following steps: Backup the “C:\inetpub\wwwroot\AppXtender\web.c...

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CC 7.0, 7.1, 7.5 - Resetting batch priority using ACTool or Timer.

Issue: How do you reset the priority of multiple batches? Solution: In order to be able to change the priority of multiple batches at once, you first have to create a batch filter that returns a filtered list ...

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