Issue: How do you enable verbose logging for ApplicationXtender Web Administrator? Solution: 1. Backup the web.config in c:\inetpub\wwwroot\appxtenderadmin. 2. Open web.config, find <system.diagnostics>...Read Article
Issue: When loading a Workflow task from Enterprise Console, an error pops up instead of loading the document through Web Access: Server Error in '/' Application. The Resource cannot be found. Description: H...Read Article
Image Trust Transactional Client (ITTC) / AX 8.1 - Web Access .Net client workstations are receiving Java prompts "Do you want to run this application" and "Allow access to the following applicaiton"
Issue: Web Access .Net client workstations are receiving Java prompts "Do you want to run this application" and "Allow access to the following application". Solution: There are 2 solutions for this issue. ...Read Article
Image Trust Transactional Client (ITTC) / AX 8.1 - Web Access .Net client workstations are receiving Java security warning - "Block potentially unsafe components from being run?".
Issue: Web Access .Net client workstations are receiving Java security warning "Block potentially unsafe components from being run? The application contains both signed and unsigned code" Solution: Open th...Read Article
WF 8.1 - Error message installing EDB database - "Sys.WebForms.PageRequestManagerServerException: Could not load file or assembly".
Issue: When a user tries to create an EDB database from the EDB site, it pops up the following error: Sys.WebForms.PageRequestManagerServerErrorException: Could not load file or assembly 'Microsoft.SqlServer.C...Read Article
AX 8.1 - Error uninstalling Render Server 7.0 during upgrade to 8.1 - "Error 1722. There is a problem with this Windows Installer package.".
Issue: During an 8.1 upgrade, an error message pops up while uninstalling Render Server 7.0. Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not fin...Read Article
CC 7.5 - Error creating batches in ScanPlus after installing latest patch - "The ordinal 554 could not be located in the dynamic link library KCL310.dll".
Issue: After installing the latest client components patch, ScanPlus fails to create new batches and returns the following error message: Solution: Local IT will need to push out the Kofax dlls onto the affe...Read Article
Issue: iSubmitquery URLs generated from test launch with credentials are not automatically logging into the WX site. Instead, the link is loading the login page and prompting users for the username and passwor...Read Article
Issue: When users log into AX, they are taking up 2 licenses each causing all licenses to be taken. Solution: Disable license pools using the following steps: Backup the “C:\inetpub\wwwroot\AppXtender\web.c...Read Article
Issue: How do you reset the priority of multiple batches? Solution: In order to be able to change the priority of multiple batches at once, you first have to create a batch filter that returns a filtered list ...Read Article