Knowledge Base

AX - Migration Wizard will not move documents with annotations.

Issue: When migrating with the check box "Migrate Indexes Only" enabled, documents with annotations are not migrated. In Migration wizard the user is trying to migrate indexes only, but it does not migrate any ...

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AppXtender Web Service failure:Document pages export job has failed

A hotfix for this issue is available for ApplicationXtender Web Services 6.5. Hotfixes can be obtained by contacting EMC Technical Support. Please note, Hotfixes are only available for the most current patch or...

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Application Xtender Web Access .Net session stale PID entries

Issue Stale PID entries when users login to Web Access .Net and randomly get session timeout. Solution A hotfix for this issue is available for ApplicationXtender 6.5 and also included in 6.5 Patch 1. Hotfix...

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An improper view of document content displays in the Internet Explorer browser within AX Web Access .NET

Issue The document viewing page gets pushed out of the IE browser and displays an improper view of document content. Solution A hotfix for this issue is available for Web Access.NET 5.40.190. Hotfixes ...

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WorkflowXtender for Web intermittently crashes and Requires IIS RESET to resolve it

issue WorkflowXtender (WFX) for WEB Intermittently error out when working in the workbox and requires IIS Reset to make it work. solution A hotfix for this issue is available (SDR CQOTG00074659). Hotfixes...

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AX/WX 6.5 - PDFs won't open on one machine - only showing Acrobat icon.

issue Can't open PDFs on one client machine. Doc displays as a single icon and can't open externally. solution 1. In Adobe Acrobat Reader, go to Edit > Preferences. 2. Click "Internet" on the left s...

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AX 6.5/Centera - Cannot split doc into multiple docs if saved on Centera.

issue Problem with AX/Centera - Unable to split pages from a document into a new document in AX. Error Message: A COM Error has been encountered, Code = 80004005 Unspecified Error, you cannot overwrite a fi...

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AX 6.5 - Manually promoting a license server from backup to primary.

issue What is the process to manually promote a backup AX license server to be primary in the event that the failover to backup fails? solution 1. Backup the license file. On a default installation, thi...

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WX 6.5 - Unable to login to WebAccess.net with a cm security user.

ISSUE Unable to login to WebAccess with a cm security user on a new install. The client is able to login with the sysop user but is unable to login with any new user created in AppGen unless given user access ...

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AX 6.0/6.5 - Unable to update XP x64 workstation to AX 6.5 SP1.

issue Unable to update a Win XP x64 SP2 client from AX 6.0 to AX 6.5, SP1. solution The XP 64-bit client pc is unable to connect to an Oracle 10g database because the 10g 32-bit client is installed o...

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