DX - Error when formatting Platter.

Client has Jukebox, Getting error message when trying to format platter. HP Jukebox. 2 drives, 1 bad. 
Product and Version: DX 5.30.091, Mediastore same.
Error Message: Unable to query media with ID 399 or 437. Erro xerr_media_not_found 16612
OS Version:  Server 2003
Recent Changes?:  Did re-inventory all platters. Tried new platter as well.Replaced Bad Drive

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